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Grievance and Appeal Process

Grievance

The first step for the participant if they think that they should have been placed at a different level is in our award letter.  The following is the verbiage located in our award letter:  Please review your certificate(s).  If you believe you have not been placed at the correct level or would like to submit additional education that would place you at a different level, please contact the OPDR within 2 weeks of your certificate’s issue date.  This allows the participant the opportunity to get a level changed without filing for an official grievance.  Additionally, since the OPDR is a requirement for the Star’s program at the time of finalizing the application if we can place the person at a lower level even if they have self-reported that they have education or credentials that would allow them to be at a higher level we place them on the level we are able to verify.  This provides them the opportunity to submit additional documentation to be placed at the higher level.  If after this process the participant still believes that they were placed at the incorrect level they can then file a formal grievance.
Participants that feel that they have been placed on a PDL or ODC level incorrectly should notify the Project Director of the OPDR in writing within 30 days after being awarded the potential misplacement for a formal grievance.  Participants are entitled to appeal level decisions made by the OPDR administrators up to two times.  

The following is the process that The Oklahoma Registry Project Director will follow during a level grievance: 
Oklahoma Registry Project Director will pull the file and do a full audit on the file to determine if misplaced has occurred.

Appeal #1:

  1. Appeals must be received within 30 days from the date  of the award for level misplacement.

  2. Appeals must be submitted in writing and addressed to The Oklahoma Registry’s Project Director

  3. Appeals can be submitted via mail, fax or e-mail

  4. Within 10 days of the receipt of Appeal #1, the participant can expect a reply, in writing, from the program administrator reflecting the decision Appeal #1

Appeal #2

  1. a) Appeal #2 should be received within 14 days from the date of Appeal #1’s decision
  2. b) Appeal #2 must be submitted in writing and addressed to CECPD’s Director
  3. c) Appeal #2 can be submitted via mail, fax or e-mail
  4. d) Within 10 days of the receipt of Appeal #2, the participant can expect a reply, in writing, from CECPD’s Director reflecting a decision.
  5. Decision from CECPD’s Director on Appeal #2 is final

Suspension

Suspended participants are entitled to appeal the decision made by Oklahoma Registry administrators up to two times

Appeal #1:

  1. Appeals must be received within 14 days from the date  of the suspension letter
  2. Appeals must be submitted in writing and addressed to The Oklahoma Registry’s Project Director
  3. Appeals can be submitted via mail, fax or e-mail
  4. Within 10 days of the receipt of Appeal #1, the participant can expect a reply, in writing, from the program administrator reflecting the decision Appeal #1

Appeal #2

  1. Appeal #2 should be received within 14 days from the date of Appeal #1’s decision
  2. Appeal #2 must be submitted in writing and addressed to CECPD’s Director
  3. Appeal #2 can be submitted via mail, fax or e-mail
  4. Within 10 days of the receipt of Appeal #2, the participant can expect a reply, in writing, from CECPD’s Director reflecting a decision.
  5. Decision from CECPD’s Director on Appeal #2 is final