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Grievance and Appeal Process

Grievance

If you believe that you have been placed at the wrong level or would like to submit additional education for consideration, you must contact the OPDR within 2 weeks of receiving your certificate. This allows for the opportunity to request a level change without filing a formal grievance. If the OPDR places you at a lower level, even if you believe you should be at a higher level, you can submit additional documentation to be considered for the higher level. If you still believe you have been incorrectly placed, you can then file a formal grievance within 30 days of receiving the decision.

You should notify the Project Director of the OPDR in writing within 30 days of being awarded for the potential misplacement. The Oklahoma Registry Project Director will then conduct a full audit to determine if a misplacement has occurred. You are entitled to appeal level decisions made by the OPDR administrators up to two times.

 

The process for filing a formal grievance for PDL or ODC level placement is as follows:  

First Appeal: 

- Must be submitted within 30 days of the original level misplacement decision.

- Must be in writing and addressed to The Oklahoma Registry’s Project Director

- Can be submitted via mail, fax or e-mail

- A response reflecting the decision will be provided within 10 days of receiving the appeal. 

Second Appeal:

- Must be submitted within 14 days of the decision of the first appeal

- Must be in writing and addressed to CECPD’s Director

- Can be submitted via mail, fax or e-mail

- A final decision will be provided within 10 days of receiving the second appeal.

 

Suspension

For suspended participants, the process for appealing is similar:

First Suspension Appeal:

- Must be submitted within 14 days of receiving the suspension letter

- Must be in writing and addressed to The Oklahoma Registry’s Project Director

- Can be submitted via mail, fax or e-mail

- A response reflecting the decision will be provided within 10 days of receiving the appeal.

Second Suspension Appeal:

- Must be submitted within 14 days of the decision of the first suspension appeal

- Must be in writing and addressed to CECPD’s Director

- Can be submitted via mail, fax or e-mail

- A final decision will be provided within 10 days of receiving the second appeal, and this decision is final.